Terms of Service

Welcome to SCIERGE. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and SCIERGE Ltd. ("SCIERGE," "we," "us," or "our"), a company incorporated under applicable laws, governing your access to and use of the SCIERGE platform, including our website, mobile applications, APIs, and all associated services (collectively, the "Services").

By creating an account, clicking "I Agree," completing a booking, or otherwise accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Cookie Policy, each of which are incorporated herein by reference.

To use SCIERGE, you must meet the following eligibility requirements:

• You must be at least 18 years of age or the age of majority in your jurisdiction, whichever is greater.
• You must have the legal capacity to enter into a binding contract under applicable law.
• You must not be barred from using the Services under the laws of your country of residence or any other applicable jurisdiction.
• If you are using the Services on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to these Terms.

SCIERGE reserves the right to refuse service, terminate accounts, or cancel bookings at its sole discretion where eligibility requirements are not met.

When you create an account with SCIERGE, you must provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

• You agree to notify us immediately at admin@scierge.it.com of any unauthorised use of your account or any other security breach.
• You may not share, transfer, or sell your account to any third party.
• You may not create more than one personal account. Duplicate accounts may be merged or deleted without notice.
• SCIERGE will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.

SCIERGE acts as a travel intermediary, facilitating bookings with airlines, hotels, and other travel service providers ("Suppliers"). By completing a booking through our platform, you enter into a direct contract with the relevant Supplier in addition to this agreement with SCIERGE.

All prices displayed on the platform are inclusive of applicable taxes and fees unless otherwise stated. SCIERGE reserves the right to correct pricing errors prior to issuing a confirmed ticket. In such cases, you will be notified and given the option to proceed at the corrected price or receive a full refund.

Cancellation and refund policies vary by Supplier and fare class. SCIERGE will clearly display the applicable policy at the time of booking. The following general principles apply:

• Flexible fares — Cancellations made more than 24 hours before departure are generally eligible for a full refund to the original payment method, subject to Supplier terms.
• Non-refundable fares — These tickets cannot be cancelled for a cash refund but may be eligible for travel credit or rebooking depending on the Supplier.
• SCIERGE service fees — Our service fees are non-refundable except in cases where we are responsible for an error.
• Processing time — Approved refunds are processed within 5–14 business days, depending on your bank or payment provider.

You are solely responsible for ensuring that you and all travellers in your booking hold the correct, valid travel documents required for your journey, including:

• A valid passport with a minimum validity period as required by your destination country (commonly 6 months beyond the travel date).
• Any required visas, entry permits, or electronic travel authorisations (e.g. ETA, ESTA).
• Health documentation including vaccinations or test results where required by destination authorities.
• Any specific documentation required by the Supplier, such as proof of onward travel or accommodation.

SCIERGE provides general travel information for guidance only. This information may not be exhaustive or current. You are strongly advised to verify entry requirements with the relevant embassy, consulate, or official government portal before travel. SCIERGE accepts no liability for denied boarding, deportation, or related costs arising from insufficient documentation.

You agree not to use the SCIERGE platform for any unlawful, harmful, or abusive purpose. Without limitation, you must not:

• Use any automated scraping, crawling, or data harvesting tools to access content from SCIERGE without our prior written consent.
• Attempt to circumvent any security measures, access controls, or rate-limiting mechanisms.
• Submit false, misleading, or fraudulent information in connection with any booking.
• Use the platform to engage in commercial resale of tickets or services without authorisation ("scalping").
• Transmit viruses, malware, or any other harmful or disruptive code.
• Engage in any conduct that could damage the reputation of SCIERGE, our Suppliers, or other users.
• Violate any applicable local, national, or international law or regulation.

Violations may result in immediate account suspension, cancellation of affected bookings, reporting to relevant authorities, and legal action where appropriate.

All content, design elements, trademarks, logos, software, and technology on the SCIERGE platform are the exclusive property of SCIERGE Ltd. or our licensors and are protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for personal, non-commercial purposes in accordance with these Terms. This licence does not include any right to:

• Copy, reproduce, or redistribute any content from the platform without express written permission.
• Create derivative works based on SCIERGE's proprietary content or software.
• Use SCIERGE's trademarks, branding, or trade dress in any manner that suggests endorsement or affiliation.
• Reverse-engineer, decompile, or disassemble any component of the platform's software.

If you submit feedback, ideas, or suggestions to SCIERGE, you grant us a perpetual, royalty-free, worldwide licence to use that content without obligation or compensation to you.

To the maximum extent permitted by applicable law, SCIERGE, its directors, employees, partners, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of, or inability to use, the Services.
• Any delays, cancellations, overbookings, strikes, force majeure events, or other disruptions caused by Suppliers.
• Errors or inaccuracies in Supplier-provided content, pricing, or availability.
• Unauthorised access to or alteration of your transmissions or data.
• Any other matter relating to the Services beyond SCIERGE's reasonable control.

Some jurisdictions do not allow the exclusion of certain warranties or limitations on liability. In such jurisdictions, our liability will be limited to the fullest extent permitted by law.

Your privacy is important to us. The collection, use, and processing of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to the data practices described therein.

In summary, we collect and process personal data to:

• Process and manage your bookings and transactions.
• Verify your identity and prevent fraud.
• Communicate important service and account information.
• Improve our platform through aggregated and anonymised analytics.
• Comply with our legal and regulatory obligations.

We do not sell your personal data to third parties. We share information only with Suppliers necessary to fulfil your booking, payment processors, and as required by law. For full details on your rights and how to exercise them, please review our Privacy Policy.

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

In the event of a dispute arising from or in connection with these Terms or the Services, we encourage you to first contact us directly at admin@scierge.it.com to seek an amicable resolution. Most disputes can be resolved quickly and informally.

If a dispute cannot be resolved informally within 30 days, both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales. You may also be entitled to refer a complaint to an alternative dispute resolution (ADR) body or an appropriate consumer protection authority in your jurisdiction.

If you have any questions, concerns, or requests relating to these Terms of Service, please reach out to us through any of the following channels: